Business Analyst

Job Description

• Business/Data analyst 3-5 years of experience.
• Demonstrated experience in applying Continuous Improvement methodologies (such as DMAIC, Lean Six Sigma or similar) to identify business process improvement areas and take action to increase efficiencies.
• Develop metrics dashboards to provide ongoing insights and visibility on the progress of projects.
• Use data analysis to develop what-if scenarios and provide recommendations to steer projects towards success.
• Experience working in an Agile environment.

Professional Skills:

• Capable of creating user stories, write technical specifications and gather business requirements.
• Must be able to analyse current business processes, identify areas of improvement and develop action plans/roadmaps.
• Experience in developing business value cases that communicate cost savings to the business as well as benefits to employees.
• Must have excellent verbal & written communications skills.

Technical Skills:

• Experience using data analysis/reporting tools such as Excel.
• Experience developing metrics dashboards to analyse and communicate using Tableau.
• Experience in connecting analysis/reporting tools to database servers (e.g. Microsoft SQL servers, Oracle DB’s or similar).
• Some coding experience (e.g. SQL) advantageous.

Core deliverables needed:

• Identify Base line metrics for the WebEx Teams campaign
• Develop target metrics for success of the campaign
• Develop a metrics dashboard for Adoption of WebEx Teams, with meaningful metrics
• Value case creation to show the value of changing the way users work
• Customer Zero metrics dashboard – may be different from above